Roofing FAQ'S


Frequently Asked Questions

If you are considering having any work done to the roof of your home or other building, you should be aware that there are several factors to consider when deciding on which roofing contractor to hire. It is important to make sure you look at all of these areas in order to be sure that your roofing project is successful. For more information on any of these issues, contact us at 469-931-9867


Most roofers do not understand how to prepare your roof damage claim using Exactimate (the standard software for creating property claim estimates). Insurance companies want a licensed contractor to help with the reporting side, not just a roofer.

Tip: T Rock works with tenured construction specialists who will be able to provide a code compliant, full comprehensive scope of work.


When a roof is measured incorrectly, it causes problems for the insurance adjusters. More importantly, it slows down the whole process of getting your roof fixed and creates a sense of distrust between you and your insurance provider. Your roof must be measured accurately.

Tip: T Rock purchases 3rd party aerial measurements to accommodate your insurance company’s efforts. It saves them time and money.


Most roofers are not licensed General Contractors. One of the first things you need to ask any prospective roofer is whether or not they are a licensed General Contractor. Be sure to ask any prospective roofer to show you their license. Make sure to verify their license is legitimate and up to date.

Tip: T Rock is a licensed General Contractor. We are also bonded for any size project.


This is another important factor, since it could affect you financially if anything unfortunate happens during your roofing project. Most roofers do not carry liability insurance. Like factor #3 above, ask to see proof of liability insurance and verify that it is currently in effect.

Tip: T Rock carries a $4 million liability policy. This size policy is actually sized for commercial projects, so a homeowner can rest assured that any liability is certainly covered.


Although you may have never heard of this type of insurance, it should be one of the top considerations in making your decision about a roofer. Unfortunately, most roofers have never heard of Product Performance Insurance either, so you end up with a roofing project consisting of shortcuts in order to save costs.

Product Performance Insurance guarantees that after years of wear and tear on your roof, if the manufacturer won’t pay to replace your roof, and/or if the roofing contractor that did the installation is no longer available, then the insurance policy will cover the replacement of your roof (both labor and materials) if the roof is defective. This means many thousands of dollars.


Tip: T Rock includes Product Performance Insurance on every project.


Important information for you to know: roofers are responsible (by state law) to fix any problems with your roof within two years of their work. The catch here is that most roofing companies fail within two years, and would certainly not be available to come back and fix your roof at their own expense. Chances are, you know someone who has gotten stuck in this type of situation.

Tip: T Rock offers a labor warranty of 10 years on all roofs, and it is fully transferable to the next owner.


You need to be careful with this one. During and after a storm, you will get contacted by lots of companies that claim to be local. They rent an office space, and quickly get a local phone number to give them impression that they are “part of the community”. Ask for references that are at least three years old, that come from this area.

Tip: T Rock is genuinely local, and has been established in this area since 2003.


This one you probably already know about, but it is definitely worth mentioning. You can search the BBB website ( with a roofing contractor’s name to see if they have any negative reports. It is also a good idea to just do a general internet search to find anyone that may have had a problem with this contractor in the past.

Tip: T Rock has an A+ Rating with the Better Business Bureau.


Many roofers take shortcuts by using plastic components. They don’t take the time or invest in the money to properly flash chimneys, valleys, or details. They try to get by with just the bare minimum. This saves them money and time, but it’s at the expense of your roof.

Tip: T Rock installs a first-class roof with metal components, reinforced valleys (with ice and water shield or valley metal), and all vents are replaced with metal. You are always upgraded to a better roof than what you currently have, and there are no extra charges for this.


What does your property look like when the roofing project is finished – especially after the roofer has been paid in full? When the roofer leaves behind a mess of construction materials, debris, etc., it creates a nightmare for the homeowner or property owner to deal with.

Tip: T Rock takes pride in thorough cleanliness. The point is minimal invasiveness, and in most cases the project is completed the same day. Our crews are extremely professional, so the only sign they were there is the beautiful new roof.

We hope you have found this report helpful. When you need a residential or commercial roofing contractor in the Dallas/Ft Worth area, we can help. T Rock – Commercial and Residential Roofing 214-244-3619


9330 Lyndon B Johnson Fwy #900,
Dallas, TX 75243

Phone: 469-457-0368

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1346 Morningside Ave,
Lewisville, TX 75057

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